FAQ

Q. About Shipping

- Please note that you can't select any delivery method or delivery date.

- We ship out your merchandises every time you submit order at our store. We are unable to ship your purchased items as one shipment if it's multiple orders. 

Q. Change Your Shipping Address

If you want to change your shipping address, please contact our customer service.

Q. The order confirmation email has not come

Make sure that the Verification E-mail did not get filtered into the junk mail folder of your e-mail application.

You may have entered the wrong email address. 

Q. Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?

Depending on your country’s customs laws, you may be required to pay a tax before obtaining your package. In some areas, the local postal service may charge an extra handling fee for processing packages affected by customs taxes.

Customs taxes and any possible handling fees are not included in the Grand Total of your order.

NINGEN ISU Online Store neither requests nor receives this money and is unable to control the amount.